Engage
A key activity in the Service Value Chain that ensures a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders.
Impact
Engagement provides the feedback loops necessary for agile adaptation. Without it, IT becomes a "Black Box" that frustrates the business.
Weinto take
We believe content (like this Codex) is the best form of Engagement. By being transparent about how we work and what we believe ("Working Out Loud"), we build trust before we even sign a contract. Engagement isn't a meeting; it's a shared understanding.