Plan
A key activity in the Service Value Chain that ensures a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services.
Impact
"Planning is everything; the plan is nothing." - Eisenhower. The act of planning forces you to think through dependencies and risks.
Weinto take
We do Rolling Wave Planning. We plan the next sprint in detail, the next quarter in outline, and the next year in broad strokes. Trying to plan a software project in detail one year out is a hallucination. We embrace uncertainty.