Service Design
The practice of designing products and services that are fit for purpose, fit for use, and that can be delivered by the organization and its ecosystem.
Impact
80% of the cost of a service is determined during the design phase. Fixing a design flaw in production is significantly more expensive than fixing it on the whiteboard.
Weinto take
Service Design is Holistic. It includes the 4 Ps: People, Processes, Products, and Partners. Designing the software without designing the team structure and the support process is engineering, not Service Design.