Urgency
A measure of how quickly a significant impact to the business is likely to be experienced. Urgency + Impact = Priority.
A measure of how quickly a significant impact to the business is likely to be experienced. Urgency + Impact = Priority.
Correctly assessing urgency ensures the most critical issues are handled first.
Urgency is dictated by the SLA Clock. If we have 1 hour to fix a P1, the urgency is absolute. We use automated escalation to ensure urgency increases linearly as time runs out.