User feedback describes the qualitative and quantitative information collected from users about their reactions to a product, service, or experience. It serves as a direct line to understanding user satisfaction, frustration, and desires.
Feedback loops are critical for product market fit. Without feedback, engineering is guessing. Continuous feedback mechanisms (surveys, NPS, interviews) enable data-driven decision making and help prioritize the roadmap based on actual user needs rather than internal assumptions.
We treat feedback as a gift, even when it is negative. We actively solicit it through non-intrusive in-app mechanisms. However, we balance what users say they want with what their behavior shows they need (Henry Ford's "faster horses" principle).