Demand
Input to the Service Value System based on opportunities and needs from internal and external stakeholders. Demand can be value demand (customer wants a new feature) or failure demand (customer needs a fix for a broken feature).
Impact
Managing demand is necessary for capacity planning. If demand outstrips capacity, quality drops and technical debt rises.
Weinto take
We focus on eliminating failure demand. Time spent fixing bugs or fulfilling manual requests reduces time available for innovation. We automate repetitive tasks so that capacity can be focused on Value Demand.