Escalation Plan
A document specifying the rules for escalation, including when to escalate, who to escalate to, and what information must be provided.
Impact
During a major outage, panic ensues. The Escalation Plan provides the "Cheat Sheet" that ensures communication flows correctly to stakeholders and executives without chaos.
Weinto take
The best plan is automated. We integrate escalation policies into our alerting tools (like PagerDuty). If an alert isn't acknowledged in 15 minutes, the system—not a human—automatically escalates it to the next person or the manager. Removes the social awkwardness of waking up the boss.