Escalation Process
The workflow that executes the escalation plan. It defines the specific steps, triggers, and communication channels used during an escalation.
Impact
A defined process ensures consistency. It prevents "hero culture" where only one person knows who to call.
Weinto take
Processes should be transparent. We perform incidents in public Slack channels. The escalation happens in the open, allowing anyone to swarm or observe. Radical transparency during incidents builds trust and accelerates learning.