Knowledge Management
The practice of maintaining and improving the effective, efficient, and convenient use of information and knowledge across an organization.
Impact
Knowledge Management reduces the "Bus Factor." It ensures that critical information isn't locked in the heads of a few senior engineers.
Weinto take
We treat documentation as Code. Docs should live in the repo (Markdown), be versioned with the code, and be part of the Definition of Done. If the feature is merged but the knowledge base isn't updated, the feature isn't done.