Service Consumption
Activities performed by an organization to consume services. It includes the management of the consumer's resources needed to use the service.
Impact
Value is co-created. If the consumer doesn't know how to use the service (poor consumption), the value is lost.
Weinto take
Consumption should be Frictionless. We measure "Time to Hello World"—how long does it take a new developer to consume our internal API and make a successful call? If it's more than 15 minutes, the service is too hard to consume.