Skip to content

Work Instruction

Detailed instructions on how to perform a specific task. Work instructions are more granular than procedures.

Impact

Clear work instructions reduce error rates for complex tasks.

Weinto take

Automate or Train. If a task is so complex it needs a detailed written instruction, it should probably be a script. If it can't be scripted (requires human judgment), rely on training and principles, not micromanagement checklists.