Glossary

Assurance that a product or service will meet agreed requirements. Warranty can be summarized as "how the service performs" and whether it is "fit for use" (availability, capacity, continuity, security).

A linear project management approach where stakeholder requirements are gathered at the beginning of the project, and then a sequential project plan is created to accommodate those requirements.

A Web Application Firewall (WAF) helps protect web applications by filtering and monitoring HTTP traffic between a web application and the Internet. It typically protects web applications from attacks such as cross-site forgery, cross-site-scripting (XSS), file inclusion, and SQL injection, among others.

A wireframe is a two-dimensional illustration of a page's interface that focuses on space allocation and prioritization of content, functionalities available, and intended behaviors. Wireframes typically do not include any styling, color, or graphics.

Detailed instructions on how to perform a specific task. Work instructions are more granular than procedures.

A solution that reduces or eliminates the impact of an incident or problem for which a full resolution is not yet available.

The sequence of processes through which a piece of work passes from initiation to completion.

The amount of work assigned to or expected from a worker, team, or machine in a specified time period.