Glossary

A benchmark used as a reference point. In configuration management, a baseline is a snapshot of the state of a service or individual configuration item at a point in time. It enables the comparison of the current state against the recorded state to identify drift or unauthorized changes.

A proven method or technique that has consistently shown results superior to those achieved with other means, and that is used as a benchmark. Best practices are often documented in frameworks like ITIL, COBIT, or TOGAF.

Data sets that are so large (volume), fast (velocity), or complex (variety) that they are difficult or impossible to process using traditional data processing applications. It requires specialized technologies (like NoSQL databases, streaming pipelines) to capture, store, search, sharing, transfer, analysis and visualization.

The activity of assembling a number of configuration items to create part of an IT service. The term also refers to the release of a configuration item, or set of items, that is handed over from development to test or production. In software, it involves compiling source code into executable artifacts.

The practice of analyzing a business or some element of it, defining its needs, and recommending solutions to address these needs and/or solve a business problem. It facilitates value creation for stakeholders by enabling the organization to articulate needs and the rationale for change.

A key activity in the practice of service continuity management that identifies vital business functions and their dependencies. It quantifies the impact to the business of an interruption to the service, determining the Recovery Time Objective (RTO) and Recovery Point Objective (RPO).

A role responsible for maintaining a good relationship with one or more customers. The BRM is responsible for understanding the customer's business and ensuring the service provider is meeting their needs.